FAQ

 

WHAT IS THE CANCELLATION POLICY?

For customers who reserve an appointment for service, we enforce a "no show" or "late cancel" policy in which the customer will be charged a fee equal to the amount of service booked.


In the event of inclement weather, we will contact you to reschedule your appointment and you will NOT be charged a fee.

We ask that you please reschedule or cancel your appointment at least 6 hours before the beginning of your appointment or you may be charged a "no show" or "late cancellation" fee.

DO I NEED AN APPOINTMENT?

We require an appointment for ALL detail and hand wax services.

On Mondays and Tuesdays we require an appointment for ALL services, with the exception of our Mon-Thu and Unlimited Members, who do not need to make an appointment.

Hand wash and most wax services (excluding the Supreme Ceramic Sealant) DO NOT require an appointment Wednesdays - Saturdays.

Appointments can be booked online or over the phone: (434) 202-8676.

WHAT ARE MEMBERSHIPS?

Our Membership program is for customers who regularly have their car(s) washed and cleaned multiple times a month.

For a flat monthly fee, members receive unlimited Basic +Plus Washes. Additionally, members receive discounts on any upgraded service as well as multiple vehicle discounts.

We offer two (2) types of memberships:

  1. Mon-Thu

  2. Unlimited

The main difference is the Mon-Thu allows for unlimited washes on any day Monday through Thursday, while the Unlimited plan allows for access any day we are open.

Learn more here.

HOW ARE MEMBERSHIPS BILLED?

There are two (2) methods to pay for a memberships:

  1. Monthly

  2. Annually


Monthly memberships are billed the last day of each month to cover the subsequent month's membership.

Annual memberships are billed at the time of purchase and are good for one (1) year from date of purchase. Annual memberships are discounted from the monthly price so that you are paying for ten (10) months of service while receiving twelve (12) months of membership service.

Note: Annual memberships are not eligible for multiple vehicle discounts.

Learn more here.

CAN I PURCHASE A MEMBERSHIP FOR MY COMMERCIAL VEHICLE?

At this time, commercial vehicles are not eligible for our membership program. 

Commercial vehicles do have the option to purchase a Bulk Wash Card as an alternative.

Commercial vans/buses require an appointment for any service.

HOW DO I CANCEL MY MEMBERSHIP?

We understand circumstances change and you may wish to cancel your membership. To cancel, please email us (cancel@aquacville.com) at least seven (7) days prior to the next billing cycle. Otherwise, we will process the request for the subsequent billing cycle.

Note: Annual and Bi-Annual Members may cancel at any time. However, we do not offer any partial refunds if you choose to end your membership before the end of your current billing cycle.

DO I NEED TO WAIT FOR MY VEHICLE?

No. You are welcome to drop off your vehicle and pick it up later. As long as you are able to pick it up before the close of business or you make arrangements to pick it up after hours, we say, "Go, enjoy your day!"

For all detail level services, we recommend planning to drop off your vehicle.

However, if you prefer to wait, we have a wonderful lounge and patio, complete with free WiFi, free coffee and a work countertop for your convenience!

WHAT SIZE IS MY VEHICLE?

Please refer to this guide to understanding how we define the size of your vehicle.

WHY ARE YOU SOMETIMES CLOSED ON "NICE" DAYS?

There is no single answer, but here are the most common reasons:


Temperature

The temperature and/or wind chill are not forecasted to be high enough to keep water from freezing on the cars and on the ground. As a hand car wash that is very exposed to the elements, we have take the safety of our staff and your vehicle seriously. We don't want to be closed...but, some days, we have to be.

Forecast

Unlike some other car washes, it takes us about an hour to set-up and clean-up. With that in mind, sometimes we have to make educated guesses on the weather and rain. We try to be smart and safe, but sometimes the weather just doesn't behave the way we anticipate.

Maintenance

Yes, stuff breaks and we have to fix it. Usually, we can get it done before we open or after we close. Occasionally, however, we have to close things down to gain safe access to certain parts of our equipment to service them.

How Do I Stay Up To Date?

If you have a question if we will be open, here are (in order) the best ways to access that info:

  1. Check out the website and the pop-up header. If we will be closed or delayed open, we usually post it there.

  2. Follow us Instagram and/or Facebook. We try to post when we will be closed for an entire day.

  3. Message us on this website (bottom right corner).

  4. Call us - this is the least useful way to find out if we are closed. If we are not here, we can't answer the phone!

I HAVE AN ISSUE WITH SERVICE. WHAT IS THE BEST WAY TO HANDLE IT?

Our goal is your complete satisfaction. We strongly encourage all customers to do a quick walk-around of their vehicle after receiving service. If there are any concerns, please alert our staff and we will address them immediately. This is the easiest and most efficient way to handle any issues.


If, after you leave, you have an issue with any of our services or customer support, feel free to email us: carwash@aquacville.com

Or, please stop by during normal business hours to discuss. 

Thank you!