CAR WASH FAQS
HOW MUCH DOES A HAND CAR WASH COST?
The Wash, our hand wash inside and out, is $65 for Small vehicles, $75 Medium, $85 Large and $95 X-Large. Wax packages start at $105 and full details start at $270. Unlimited Wash Club memberships start at $108/month.
IS A HAND CAR WASH BETTER THAN AN AUTOMATIC CAR WASH?
Automatic washes can be a great option for time and price, but they come with a longer-term cost in paint wear and tear. Brushes and high-speed equipment add up to swirl marks and dull paint over time. A hand wash is always safer on your paint, and every Aqua wash is done 100% by hand, inside and out.
DO I NEED AN APPOINTMENT?
Yes. We require an appointment for ALL services regardless of day. Appointments can be booked online or over the phone: (434) 202-8676.
WHERE ARE YOU LOCATED AND WHAT ARE YOUR HOURS?
Aqua is at 1300 Emmet St N, Charlottesville, VA 22903. We're open Monday through Saturday, 9:00 AM to 5:00 PM, and closed Sunday. All services are by appointment.
HOW OFTEN SHOULD I GET MY CAR DETAILED?
Detailing timing is personal preference, but it is always a good idea to reset your car to the look and feel of driving it off the lot. Great times to book a full detail: when you have just bought or are about to sell a car, after spills or bad odors, when it needs a complete reset, or when the paint needs attention to address minor defects.
WHAT DOES A FULL DETAIL INCLUDE?
The Detail ($270 & up) includes everything in The Wash plus upholstery cleaning, a blowout, interior detailing of trim and vents, interior shine and leather treatment, Back to Black on exterior trim, and SI Amplify Ceramic Bead Booster.
WHAT DOES A WASH-AND-WAX PACKAGE INCLUDE?
The Wax includes everything in The Wash, our 100% hand wash inside and out, plus your choice of SI Amplify Ceramic Bead Booster ($105 & up ) or SI Amplify Ceramic 3-in-1 Polish and Seal ($185 & up), priced by vehicle size.
DO YOU OFFER MOBILE DETAILING?
Yes. Aqua Mobile Detail brings our hand wash and detailing services to you. Every vehicle is quoted individually based on its needs, the service and travel time. Request a quote at aquacville.com/mobile.
ARE YOUR MOBILE PRICES THE SAME AS YOUR IN-PERSON LOCATION?
No. Every vehicle is different for mobile service, so we quote each vehicle independently based on its needs, the service required, and the expected time and travel. All fees are included in the quote unless additional work is requested on-site.
DO I NEED TO WAIT FOR MY VEHICLE?
No. You can drop off your vehicle and pick it up at your convenience. If you are going to pick-up after hours, we have a key lock box to securely store your keys until your arrival.
WHAT IS THE WASH CLUB?
Our Wash Club program is for customers who regularly have their car(s) washed and cleaned multiple times a month.
​
For a flat monthly fee, members can choose to receive The Wash unlimited times. Additionally, Wash Club members receive discounts on any upgraded service as well as multiple vehicle discounts.
​
There are two (2) methods to pay for a memberships:
-
Monthly
-
Annually
Wash Clubs are billed on the anniversary of their initial sign-up.​ Annual memberships are billed at the time of purchase and are good for one (1) year from date of purchase. Annual memberships are discounted from the monthly price so that you are paying for ten (10) months of service while receiving twelve (12) months of membership service.
​
​
NOTE: Wash Club program can NOT be redeemed for mobile services.
WHAT IS A BULK WASH CARD?
A Bulk Wash Card is 5 washes of The Wash at 10% off: $290 for Small vehicles, $335 Medium, $380 Large and $425 X-Large. Cards are valid for 1 year from purchase, and each wash requires an appointment. Commercial vehicles are not eligible. Buy online at aquacville.com/washcards.
DO YOU SELL GIFT CARDS?
Yes. You can buy Aqua eGift Cards online from our website. They make a great gift for anyone who could use a clean car.
HOW CAN I GET $10 OFF?
Text JOIN to 844-295-2072 to get $10 off any service. Message and data rates may apply. Reply STOP to opt out.
WHAT SIZE IS MY VEHICLE?
Please refer to this guide to understanding how we define the size of your vehicle.
WHY ARE YOU SOMETIMES CLOSED ON "NICE" DAYS?
There is no single answer, but here are the most common reasons:
Temperature
The temperature and/or wind chill are not forecasted to be high enough to keep water from freezing on the cars and on the ground. As a hand car wash that is very exposed to the elements, we take the safety of our staff and your vehicle seriously. We don't want to be closed...but, some days, we have to be.
​
Forecast
Unlike some other car washes (10-15 minutes), it takes us about an hour to set-up and clean-up. With that in mind, sometimes we have to make educated guesses on the weather and rain. We try to be smart and safe, but sometimes the weather just doesn't behave the way we anticipate.
​
Maintenance
Yes, stuff breaks and we have to fix it. Usually, we can get it done before we open or after we close. Occasionally, however, we have to close things down to gain safe access to certain parts of our equipment to service them.​
CAN I PURCHASE A WASH CLUB FOR MY COMMERCIAL VEHICLE?
At this time, commercial vehicles are not eligible for our Wash Club or Bulk Wash Card programs.​
​
Commercial vans/buses require an appointment for any service.
WHAT IS THE CANCELLATION POLICY?
For customers who reserve an appointment for service, we enforce a "no show" or "late cancel" policy in which the customer will be charged a fee equal to the amount of service booked.
In the event of inclement weather, we will contact you to reschedule your appointment and you will NOT be charged a fee.
​
We ask that you please reschedule or cancel your appointment at least 6 hours before the beginning of your appointment or you may be charged a "no show" or "late cancellation" fee.
HOW DO I CANCEL MY WASH CLUB?
We understand circumstances change and you may wish to cancel your Wash Club. To cancel, please email us (cancel@aquacville.com) at least seven (7) days prior to the next billing cycle. Otherwise, we will process the request for the subsequent billing cycle.
​
Note: Annual Wash Club members may cancel at any time. However, we do not offer any partial refunds if you choose to end your membership before the end of your current billing cycle.
I HAVE AN ISSUE WITH SERVICE. WHAT IS THE BEST WAY TO HANDLE IT?
Our goal is your complete satisfaction. We strongly encourage all customers to do a quick walk-around of their vehicle after receiving service. If there are any concerns, please alert our staff and we will address them immediately. This is the easiest and most efficient way to handle any issues.
If, after you leave, you have an issue with any of our services or customer support, feel free to email us: carwash@aquacville.com. ​Or, please stop by during normal business hours to discuss. ​
I HAVE A DAMAGE CLAIM. HOW DO I GET THIS TAKEN CARE OF?
If you believe that Aqua Cville staff or equipment is to blame for damage to your vehicle, we require the following steps be taken in order to properly document, investigate, and (if at fault) compensate you for the damage.
​
-
Customer must email us within 24 hours of service with damage claim: carwash@aquacville.com. Please include: make, model, color of vehicle, date and time of service, as well as damage claim.
-
Aqua staff will schedule time for customer to return with vehicle for on-site inspection.
-
Aqua staff will investigate claim via staff interviews, photo and video evidence.
-
If at fault, Aqua will require repair estimates from up to three (3) local repair shops in order to understand the estimated cost of and to schedule the repair.
-
Depending on the cost of repair, Aqua may opt to pay for repair directly OR may file a claim with its insurance provider.
-
Once estimate and repair are agreed to, and in order for Aqua to approve the repair, customer must sign a Release of Liability waiver regarding the damage and/or repair. At that point, repairs may be scheduled.
​
Note: Aqua DOES NOT provide rental car services or payment for rental car services during the time with a vehicle may be undergoing repair.
​
If you have any questions, please stop by in person to discuss.​
Thank you!