WHAT IS THE CANCELLATION POLICY?
For customers who reserve an appointment for service, we enforce a "no show" or "late cancel" policy in which the customer will be charged a fee equal to the amount of service booked. In the event of inclement weather, we will contact you to reschedule your appointment and you will not be charged a fee.
We ask that you please reschedule or cancel your appointment at least 6 hours before the beginning of your appointment or you may be charged a "no show" or "late cancellation" fee.
DO I NEED AN APPOINTMENT?
We require an appointment for ALL detail and hand wax services.
On Mondays and Tuesdays we require an appointment for ALL services, with the exception of our Monthly Members, who do not need to make an appointment.
Hand wash and most wax services (excluding the Supreme Ceramic Sealant) DO NOT require an appointment Wednesdays - Saturdays.
WHAT ARE MEMBERSHIPS?
Our Membership program is for customers who regularly have their car(s) washed and cleaned multiple times a month.
For a flat monthly fee, members receive unlimited Basic +Plus Washes. Additionally, members receive discounts on any upgraded service as well as multiple vehicle discounts.
We offer two (2) types of memberships:
The main difference is the Mon-Thu Unlimited allows for unlimited washes on any day Monday through Thursday.
HOW ARE MEMBERSHIPS BILLED?
There are two (2) methods to pay for a memberships:
Monthly memberships are billed the last day of each month to cover the subsequent month's membership.
Annual memberships are billed at the time of purchase and are good for one (1) year from date of purchase. Annual memberships are discounted from the monthly price so that you are paying for ten (10) months of service while receiving twelve (12) months of membership service.
Note: Annual memberships are not eligible for multiple vehicle discounts.
DO I NEED TO WAIT FOR MY VEHICLE?
No. You are welcome to drop off your vehicle and pick it up later. As long as you are able to pick it up before the close of business or you make arrangements to pick it up after hours, we say, "Go, enjoy your day!"
For all detail level services, we recommend planning to drop off your vehicle.
However, if you prefer to wait, we have a wonderful lounge and patio, complete with free WiFi, free coffee and a work countertop for your convenience!
WHAT IS YOUR MASK POLICY?
We trust our customers to be honest with their vaccine status. We will assume that if you are not wearing a mask indoors, you must be vaccinated.
Appropriately vaccinated customers (as defined by the CDC) do not have to wear a mask while on Aqua Cville premises.
Non-vaccinated customers must wear a mask inside the Aqua Cville building. If outside, a mask is not required.
We strongly encourage all employees to get vaccinated. However, due to the personal nature regarding the decision to get vaccinated, we do not require our employees to get vaccinated.
Vaccinated employees are not required to wear a mask.
Non-vaccinated employees are required to wear a mask indoors, or when speaking directly with a customer.
Non-vaccinated employees are not required to wear a mask outdoors or when working inside of cars.
Note: We reserve the right to change this policy without warning, at any time.
I HAVE AN ISSUE WITH SERVICE. WHAT IS THE BEST WAY TO HANDLE IT?
Our goal is your complete satisfaction. If you have an issue with any of our services or customer support, feel free to email us: firstname.lastname@example.org.
Or, please stop by during normal business hours to discuss.